UPDATED 10/01/2025

At Phoenix Glow, LLC. we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are happy to offer a return and refund policy that guarantees you peace of mind.

OUR RETURN AND REFUND POLICY

Eligibility for Returns” Returns will be accepted within 30 days from the original purchase date. To be eligible for a return, the product must be received in its original condition.

RETURN POLICY

To initiate a return, please contact our customer service team at support@phoenixglowllc.com with your order number and reason for your return. Customers are responsible for returning any products purchased from our website. This includes packaging the item properly and covering all shipping costs. You may choose the shipping carrier at your discretion. All returns items must be sent to the return address provided on our website.

RETURN PROCESS

In the event your package arrives damaged, please contact support at support@phoenixglowllc.com. Please include pictures of the damaged item. Once the request is received, a replacement will be shipped. A new tracking number will be provided once the replacement item ships.

SAFE PACKAGE GUARUNTEE

We reserve the right to update and modify the Return and Refund policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. Please review these terms periodically to stay informed of any changes. Thank you for choosing Phoenix Glow, LLC. We appreciate your support and are committed to providing you with the best experience possible.