UPDATED 10/01/2025

At Phoenix Glow, LLC, we want every experience with our products to feel intentional, uplifting, and worry‑free. If something isn’t right, we’re here to help.

OUR RETURN AND REFUND POLICY

Returns are accepted within 30 days of the original purchase date. To be eligible, items must be received in their original, unused condition and include all packaging.

RETURN POLICY

NONRETURNABLE ITEMS

To protect product integrity and customer safety, the following items cannot be returned:

• used or lit candles

• worn jewelry

• custom or personalized items

• sale or clearance items

Any item returned in a condition that does not meet these requirements will not be eligible for a refund or exchange.

To protect product integrity and customer safety, the following items cannot be returned:

• used or lit candles

• worn jewelry

• custom or personalized items

• sale or clearance items

Any item returned in a condition that does not meet these requirements will not be eligible for a refund or exchange.

RETURN PROCESS

To protect product integrity and customer safety, the following items cannot be returned:

• used or lit candles

• worn jewelry

• custom or personalized items

• sale or clearance items

Any item returned in a condition that does not meet these requirements will not be eligible for a refund or exchange.

SAFE PACKAGE GUARUNTEE

Phoenix Glow, LLC reserves the right to:

• refuse returns that do not meet the conditions above

• deny refunds for items returned used, damaged, or outside the return window

• update or modify this policy at any time

Any changes will be reflected on this page with an updated date.

Thank you for choosing Phoenix Glow, LLC. We appreciate your support and are committed to providing you with the best experience possible.