⭐ PHOENIX GLOW

FREQUENTLY ASKED QUESTIONS

Do you offer returns? Yes. Returns are accepted within 30 days as long as the item is in its original, unused condition. For full details, see our Return Policy.

How do I start a return? Email us at support@phoenixglowllc.com with your order number and the item you’d like to return. We’ll guide you through the next steps.

What items are non‑returnable? Used or lit candles, worn jewelry, custom items, and sale items cannot be returned. This ensures product integrity and customer safety.

What if my order arrives damaged? We’ve got you covered. Email us within 48 hours with photos of the damage. Our Safe Package Guarantee ensures a replacement will be sent.

How long does shipping take? Orders typically ship within 3–5 business days. During peak seasons, processing may take slightly longer.

Do you offer order tracking? Yes. Once your order ships, you’ll receive a tracking number via email.

Can I change or cancel my order? If your order hasn’t shipped yet, we may be able to update or cancel it. Email us at support@phoenixglowllc.com as soon as possible.

Do your candles contain toxins? No. Our candles are made with clean, high‑quality ingredients and are free from harmful additives.

How strong are your candle scents? Each scent is crafted to feel intentional, balanced, and luxurious — never overpowering. If you prefer bold or subtle scents, explore our scent descriptions for guidance.

How do I care for my candle? Trim the wick to ¼ inch before each burn, allow the wax to melt to the edges, and avoid burning for more than 4 hours at a time. This ensures a clean, even burn.

How do I care for my jewelry? Keep jewelry dry, avoid harsh chemicals, and store pieces in a soft pouch when not in use.

Do you offer custom orders? At this time, custom candle blends or jewelry pieces are not available — but stay tuned for future releases.

Where can I contact customer support? Email us anytime at support@phoenixglowllc.com. We typically respond within 24–48 hours.