Shipping Policy
Shipping Information
Thank you for shopping with us. We are committed to processing and shipping your order as quickly as possible.
Processing Time
Hand-poured fresh to order. Your candle cures for 7 days to guarantee maximum scent strength.
Allowing a candle to cure for several days gives the wax and fragrance molecules enough time to fully bind together.
Burning a candle before this process completes will significantly reduce its scent throw
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
⚠️ Important Delivery Note: Total delivery time = 7 days creation time + your chosen shipping method at checkout.
Standard Shipping: 10–14 business days total (7 days creation + 3–7 days transit)
Expedited Shipping: 9–10 business days total (7 days creation + 2–3 days transit)
Overnight Shipping: 8 business days total (7 days creation + 1 day transit)
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volume.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers. If your package appears lost or significantly delayed, please contact us and we will assist you in working with the carrier.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly entered addresses.
Damaged Items
If your order arrives damaged, contact us within 48 hours of delivery and include photos of the damage so we can assist you.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email:SUPPORT@PHOENIXGLOWLLC.COM
Business Hours: Monday–Friday, 9:00 AM–5:00 PM