Shipping Policy

Shipping Information

Thank you for shopping with us. We are committed to processing and shipping your order as quickly as possible.

Processing Time

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business day (where available)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers. If your package appears lost or significantly delayed, please contact us and we will assist you in working with the carrier.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery and include photos of the damage so we can assist you.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: SUPPORT@PHOENIXGLOWLLC.COM

Business Hours: Monday–Friday, 9:00 AM–5:00 PM